Frequently Asked Questions
Everything you need to know about Dr. Pen products, shipping, and professional microneedling at home.
Are your Dr. Pen devices authentic?
Yes, we are an authorized retailer. Every device comes with a unique QR code and serial number that can be verified on the official manufacturer's website to ensure authenticity and safety.
How often should I replace the needle cartridges?
For safety and hygiene, needle cartridges are strictly single-use only. Using a cartridge more than once can lead to skin irritation, infection, and dull needles that cause unnecessary trauma to the skin.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Standard shipping takes 5-7 business days, while express options are available at checkout for faster delivery.
Can I return my device if I change my mind?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to the medical nature of our products, we cannot accept returns on devices or cartridges that have been opened or used.
Is there a warranty on Dr. Pen devices?
Yes, all our Dr. Pen devices come with a 12-month manufacturer's warranty covering any technical defects or malfunctions. Please keep your order confirmation as proof of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna to make your skincare investment more affordable.